Privacy Policy

Who is responsible

Gridspan Installations Ltd is the data controller. Our registered office is Suite E, 18 Grove Place, Bedford, England, MK40 3JJ. For privacy enquiries, email contact@gridspaninstallations.com.

Information we receive

If you contact us, we receive the details you provide, such as your name, company, contact details, project information and any file you attach. The site may also process technical data such as IP addresses for security and spam prevention.

Why we use it

We use the information to respond to enquiries, evaluate project requirements and administer subsequent correspondence. Our lawful basis for business enquiries is our legitimate interest in responding to requests. Where we take steps at your request before entering a contract with you, we may rely on that pre-contractual basis.

Who can access it

Enquiries go to the Gridspan team. Our website and email service providers may process information needed to deliver, secure or operate those services. Where legally required, we may disclose information to competent authorities.

Retention

We keep enquiry information for as long as needed to respond, progress the enquiry and maintain relevant business records. Retention depends on the nature of the enquiry, any subsequent contract and applicable legal obligations. Uploaded PDFs are passed to our email system and are not added to the site’s Media Library.

Your rights

You can ask to access or correct your personal data. Depending on the circumstances, you can also ask us to erase or restrict its use, object to processing or request portability. Email contact@gridspaninstallations.com to exercise your rights. You can complain to the Information Commissioner’s Office.